Epson 10000XL - Manual (Page 77)

Solving Problems
77
Where To Get Help
If you are having problems with your scanner, see the contact information in the
section below. If you are having problems with any of the software that came with
your scanner, see page 78.
Epson Technical Support
Epson provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table:
To speak to a technical support representative, dial (562) 276-4382 (U.S.) or
(905) 709-3839 (Canada), 6
AM to 6 PM , Pacific Time, Monday through Friday. Toll
or long distance charges may apply.
Before you call, please have the following information ready:
■ Product name (Epson Expression 10000XL)
■ Product serial number (located on the back of scanner)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration
■ Description of the problem
You can purchase supplies and accessories from the Epson Store at (800) 873-7766,
or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766
for dealer referral.
Service Access
World Wide Web From the Internet, you can reach Epson Support at
http://support.epson.com. At this site, you can download drivers and
other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.
Automated
Telephone
Services A variety of automated help services are available 24 hours a day,
seven days a week. To use these services, you must have a touch
tone telephone and call (800) 922-8911. Your Epson SoundAdvice
Express Code is 70550. Use the code to quickly select your scanner in
SoundAdvice.
SM
10000XL.book Page 77 Friday, June 4, 2004 1:57 PM