Thermador Masterpiece Series 36 Inch Induction Smart Cooktop Use and Care Guide - Manual (Page 35)

STATEMENT OF LIMITED PRODUCT WARRANTY en-us
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STATEMENT OF LIMITED PRODUCT WARRANTY 14 STATEMENT OF LIMITED
PRODUCT WARRANTY
STATEMENT OF LIMITED PRODUCT WARRANTY
14.1 What this warranty covers & Who it ap-
plies to
The limited warranty provided by BSH Home Appliances
(“Thermador“) in this Statement of Limited Product War-
ranty applies only to the Thermador appliance sold to you
(“Product“), provided that the Product was purchased:
¡ For your normal, household (non-commercial) use, and
has in fact at all times only been used for normal house-
hold purposes.
¡ New at retail from a BSH authorized dealer or directly
from BSH (not a display, "as is", or previously returned
model), and not for resale, or commercial use.
¡ Within the United States or Canada, and has at all times
remained within the country of original purchase.
The warranties stated herein apply to the original pur-
chaser of the product warranted herein and to each suc-
ceeding owner of the product purchased for ordinary home
use during the term of the warranty.
Please make sure to register your Product; while not nec-
essary to effectuate warranty coverage, it is the best way
for Thermador to notify you in the unlikely event of a safety
notice or product recall.
14.2 How long the warranty lasts
Thermador warrants that the Product is free from defects
in materials and workmanship for a period of seven hun-
dred and thirty (730) days from the date of the original de-
livery. The foregoing timeline begins to run upon the date
of original delivery, and shall not be stalled, tolled, ex-
tended, or suspended, for any reason whatsoever. This
Product is also warranted to be free from cosmetic de-
fects in material and workmanship (such as scratches of
stainless steel, paint/porcelain blemishes, chips, dents, or
other damage to the finish) of the Product, for a period of
sixty (60) days from the date of delivery or closing date for
new construction. This cosmetic warranty excludes slight
color variations due to inherent differences in painted and
porcelain parts, as well as differences caused by kitchen
lighting, product location, or other similar factors. This cos-
metic warranty specifically excludes any display, floor, “As
Is”, or “B” stock appliances.
14.3 Repair/replace as your exclusive rem-
edy
During this warranty period, Thermador or one of its au-
thorized service providers will repair your Product without
charge to you (subject to certain limitations stated herein)
if your Product proves to have been manufactured with a
defect in materials or workmanship. If reasonable attempts
to repair the Product have been made without success,
then Thermador will replace your Product (upgraded mod-
els may be available to you, in Thermador's sole discre-
tion, for an additional charge). Nothing in this warranty re-
quires damaged or defective parts to be replaced with
parts of a different type or design than the original part. All
removed parts and components shall become the property
of Thermador at its sole option. All replaced and/or re-
paired parts shall assume the identity of the original part
for purposes of this warranty and this warranty shall not be
extended with respect to such parts. Thermador's sole lia-
bility and responsibility hereunder is to repair manufac-
turer-defective Product only, using a Thermador autho-
rized service provider during normal business hours. For
safety and property damage concerns, Thermador highly
recommends that you do not attempt to repair the Product
yourself, or use a non-authorized service provider; Ther-
mador will have no responsibility or liability for damage re-
sulting from repairs or work performed by a non-autho-
rized service provider. Authorized service providers are
those persons or companies that have been specially
trained on Thermador products, and who possess, in
Thermador's opinion, a superior reputation for customer
service and technical ability (note that they are indepen-
dent entities and are not agents, partners, affiliates or rep-
resentatives of Thermador). Nevertheless, taking your
product to be serviced by a repair shop that is not affiliated
with or an authorized dealer of Thermador will not void this
warranty. Also, using third-party parts will not void this
warranty. Notwithstanding the foregoing, Thermador will
not incur any liability, or have responsibility, for the Prod-
uct if it is located in a remote area (more than 100 miles
from an authorized service provider) or is reasonably inac-
cessible, hazardous, threatening, or treacherous locale,
surroundings, or environment; in any such event, if you re-
quest, Thermador would still pay for labor and parts and
ship the parts to the nearest authorized service provider,
but you would still be fully liable and responsible for any
travel time or other special charges by the service com-
pany, assuming they agree to make the service call. Fur-
ther, to the extent you have installed the Product in a diffi-
cult-to-access location or have otherwise installed tempo-
rary or permanent fixtures that create barriers to accessing
or removing the Product, Thermador will not incur any lia-
bility for, or have responsibility, for work or costs associ-
ated with moving the Product or otherwise creating access
to the Product in order to repair or replace it. All such
costs shall be your sole responsibility.
14.4 Out of warranty product
Thermador is under no obligation, at law or otherwise, to
provide you with any concessions, including repairs, pro-
rates, or Product replacement, once this warranty has ex-
pired.
14.5 Warranty exclusions
The warranty coverage described herein excludes all de-
fects or damage that are not the direct fault of Thermador,
including without limitation, one or more of the following:
¡ Use of the Product in anything other than its normal,
customary and intended manner (including without limi-
tation, any form of commercial use, use or storage of an
indoor product outdoors, use of the Product in conjunc-
tion with air or water-going vessels).
¡ Any party's willful misconduct, negligence, misuse,
abuse, accidents, neglect, improper operation, failure to
maintain, improper or negligent installation, tampering,
failure to follow operating instructions, mishandling,
unauthorized service (including selfperformed "fixing" or
exploration of the appliance's internal workings).
¡ Adjustment, alteration or modification of any kind.
¡ A failure to comply with any applicable state, local, city,
or county electrical, plumbing and/or building codes,
regulations, or laws, including failure to install the prod-
uct in strict conformity with local fire and building codes
and regulations.