Thermador Masterpiece Series 36 Inch Induction Smart Cooktop Use and Care Guide - Manual (Page 34)

en-us Disposal
34
Question Answer
Why is it taking so long for
the cookware to heat up or
why is it not heating up suffi-
ciently despite being on a
high power setting?
¡ The cookware is too small for the cooking zone that is switched on or it is not suitable
for induction cooking. Ensure that the cookware is suitable for induction cooking and
that it is placed on the cooking zone which best corresponds to its size.
You can find more information about this under
→ "Induction cooking", Page 9
→ "Liberty® cooking zone", Page 13
→ "HeatShift® function", Page 14
11.4 Cleaning
Question Answer
How can I clean the cook-
top?
¡ You can achieve the best results by using special glass-ceramic cleaning products.
Do not use harsh or abrasive cleaning products, dishwater detergent (concentrated) or
scouring pads.
You can find more information about this under
→ "Cleaning and maintenance", Page 28 .
Disposal 12 Disposal
Disposal
12.1 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
▶
Dispose of the appliance in an environmentally respon-
sible manner.
Information about current disposal methods can be ob-
tained from your specialist dealer or local authority.
Customer Service 13 Customer Service
Customer Service With any warranty repair, we will make sure your appli-
ance is repaired by an authorized service provider using
genuine replacement parts. We use only genuine replace-
ment parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will need the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
1-800-735-4328
www.thermador.com/support
www.store.thermador.com/us
CA:
1-800-735-4328
www.thermador.ca
For assistance with connecting to Home Connect™, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
13.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
The model number (E-Nr.) can also be found on the glass
ceramic. You can also display the customer service index
(KI) and the production number (FD) in the Basic settings
→ Page 23 .
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
13.2 Rating plate location
You can find the rating plate of your appliance:
¡ on the underside of the appliance
¡ in the appliance pass
¡ You can also check the Customer Service Index (CSI)
and the FD number in the basic settings.
→ "Changing the basic settings", Page 23
Rating plate