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4 cleaning, 12 disposal, 1 disposal of your old appliance – Thermador Masterpiece Series 36 Inch Induction Smart Cooktop Use and Care Guide User Manual

Page 34: 13 customer service, 1 model number (e-nr.) and production number (fd), 2 rating plate location, 1 model number (e-nr.) and production number

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Disposal

34

Question

Answer

Why is it taking so long for

the cookware to heat up or

why is it not heating up suffi-

ciently despite being on a

high power setting?

¡

The cookware is too small for the cooking zone that is switched on or it is not suitable

for induction cooking. Ensure that the cookware is suitable for induction cooking and

that it is placed on the cooking zone which best corresponds to its size.

You can find more information about this under

→ 

"Induction cooking", Page 9

 

→ 

"Liberty® cooking zone", Page 13

 

→ 

"HeatShift® function", Page 14

11.4 Cleaning

Question

Answer

How can I clean the cook-

top?

¡

You can achieve the best results by using special glass-ceramic cleaning products.

Do not use harsh or abrasive cleaning products, dishwater detergent (concentrated) or

scouring pads.

You can find more information about this under

→ 

"Cleaning and maintenance", Page 28

.

Disposal

12 Disposal

Disposal

12.1 Disposal of your old appliance

Environmentally compatible disposal allows valuable raw

materials to be recycled.

Dispose of the appliance in an environmentally respon-

sible manner.
Information about current disposal methods can be ob-

tained from your specialist dealer or local authority.

Customer Service

13 Customer Service

Customer Service

With any warranty repair, we will make sure your appli-

ance is repaired by an authorized service provider using

genuine replacement parts. We use only genuine replace-

ment parts for all repairs.

Detailed information on the warranty period and terms of

warranty can be found in the Statement of Limited Product

Warranty, from your retailer, or on our website.

If you contact the Customer Service, you will need the

model number (E-Nr.) and the production number (FD) of

your appliance.

USA:

1-800-735-4328

www.thermador.com/support

www.store.thermador.com/us

CA:

1-800-735-4328

www.thermador.ca

For assistance with connecting to Home Connect™, you

can also view instructions here:

www.home-connect.com/us/en/help-support/set-up

13.1 Model number (E-Nr.) and production

number (FD)

You can find the model number (E-Nr.) and the production

number (FD) on the appliance's rating plate.

The model number (E-Nr.) can also be found on the glass

ceramic. You can also display the customer service index

(KI) and the production number (FD) in the Basic settings

→ 

Page 23

.

Making a note of your appliance's details and the Cus-

tomer Service telephone number will enable you to find

them again quickly.

13.2 Rating plate location

You can find the rating plate of your appliance:

¡

on the underside of the appliance

¡

in the appliance pass

¡

You can also check the Customer Service Index (CSI)

and the FD number in the basic settings.

→ 

"Changing the basic settings", Page 23

Rating plate