Thermador Masterpiece Series 36 Inch Induction Smart Cooktop Use and Care Guide - Manual (Page 31)

Troubleshooting en-us
31
Troubleshooting 10 Troubleshooting
Troubleshooting You can eliminate minor issues on your appliance your-
self. Please read the information on eliminating issues be-
fore contacting Customer Service. This may avoid unnec-
essary repair costs.
WARNING
Improper repairs are dangerous.
▶
Only authorized service providers should repair the ap-
pliance.
▶
If the appliance has an issue, call Customer Service.
WARNING
Improper repairs are dangerous.
▶
Repairs to the appliance should only be performed by
authorized service providers.
▶ Only original spare parts may be used to repair the ap-
pliance.
Issue Cause and troubleshooting
None The power supply has been disconnected.
▶
Check whether the lighting in your kitchen or other appliances in the room are
working.
The appliance has not been connected as shown in the circuit diagram.
1.
Disconnect the appliance from the power supply.
2. Make sure the appliance has been connected as shown in the circuit diagram.
There is an electronics fault
▶
If the fault cannot be eliminated, call Customer Service.
All displays flash The control panel is wet or objects are lying on it.
▶
Dry the control panel or remove the object.
is flashing in the cooking zone
displays.
There is an electronics fault
▶
Briefly cover the control panel with your hand to acknowledge the fault.
/ The electronics have overheated. The corresponding cooking zone has switched
off.
1.
Wait until the electronics have cooled down sufficiently.
2.
Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
/ The electronics have overheated. All cooking zones have switched off.
1.
Wait until the electronics have cooled down sufficiently.
2. Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
and the power level flash alter-
nately. A signal tone sounds.
There is hot cookware near the control panel. The electronics are at risk of over-
heating.
▶
Remove the cookware from the control panel.
a You can continue to cook.
and audible signal There is hot cookware near the control panel. The cooking zone has switched off to
protect the electronics.
1.
Remove the cookware from the control panel.
2.
Wait a few seconds.
3.
Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
/ The cooking zone has overheated. It has switched off to protect the work surface.
1. Wait until the electronics have cooled down sufficiently.
2.
Switch the cooking zone back on.
a You can continue to cook.
+ / and cooking zones not
heating
The cooking zone has been operating continuously for an extended period of time
without interaction. The automatic time limitation has been triggered.
▶
Touch any control element.
a You can set the cooking zone and continue to cook.
The supply voltage is incorrect. It is outside the normal operating range.
▶
Contact your electrical utility provider.