Epson 5000 - Manual (Page 125)

Check that the paper-thickness lever is set correctly for the
paper you are using. See page 2-24.
Check that paper size and thickness are within the specified
range. See page 74.
Paper loaded from the cut-sheet feeder is crooked.
The paper may be old or creased. Use onIy new, clean sheets of
paper.
There may be too much paper in the stacker. Remove the paer
from the stacker.
Make sure that your paper is the proper size and quality. See
Chapter 7.
Paper loaded with the optional pull tractor is crooked or the paper
jams.
The pull tractor and push tractor sprocket “units may not be
aligned correctly. Make sure the sprocket units on both tractors
are aligned.
There may be slack in the paper. Adjust the position of the
sprocket units to take up any slack across the width of the
paper. Remove slack lengthwise by pulling out and rotating
the gear on the right of the optional pull tractor.
Single-sheet paper does not fully eject.
Use the LOAD/EJECT button to eject paper. Do not use the
LF/FF button.
The paper may be too long. Only use paper that is within the
specified range. See page 7-4.
6-10 Troubleshooting