Epson 5000 - Manual (Page 123)

When you insert single-sheet paper, the platen does not rotate and
paper does not feed.
The paper may be too far to the right. Align the left edge guide
with the arrow on the paper guide.
Check that the paper-release lever is in the single-sheet
position.
When you insert single-sheet paper, the platen rotates but paper
does not feed.
Reinsert the paper more firmly.
When you send data or press the LOAD/EJECT button, the platen
rotates, but the push tractor does not feed the paper.
The paper-release lever is in the wrong position. Move the
paper-release lever to the push-tractor position.
The paper has come off the push tractor. Remount the paper on
the push tractor.
When a print command is sent from the computer, the platen
rotates but the cut-sheet feeder does not feed the paper.
The cut-sheet feeder may be incorrectly installed. Remove the
cut-sheet feeder and install it as described in Chapter 4.
Check that the paper-release lever is in the single-sheet
position. See page 2-2.
The paper-set levers may be pulled forward. Push back on the
paper-set levers.
Paper may be jammed near the print head.
6-8 Troubleshooting