Getting help – Enterasys Networks Enterasys Diamond Distributed Forwarding Engine 7KR4297-04 User Manual
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Getting Help
xiv About This Guide
Getting Help
For additional support related to the modules or this document, contact Enterasys Networks
using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following data ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
•
The serial and revision numbers of all involved Enterasys Networks products in the network
•
A description of your network environment (such as layout, cable type, other relevant
environmental information)
•
Network load and frame size at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this is a recurring
problem)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web
Phone
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
Internet mail
[email protected]
To expedite your message, please type [SWITCHING] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications Department:
To expedite your message, include the document Part Number in the Email message.