Epson SureColor P5000 Commercial Edition 17" Wide-Format Inkjet Printer - Manual (Page 176)

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4. Remove the jammed paper from the roll paper feeder and/or the front manual feeder.
5. Open the printer cover and remove any other jammed paper as necessary.
6. Close the front cover.
7. Turn the printer off and back on again.
8. Cut the edge of the roll paper straight horizontally, then reload the roll paper.
Note: Make sure to cut off any jagged or folded sections of paper.
Parent topic: Solving Paper Problems
Related tasks
Loading Roll Paper
Cutting Roll Paper Manually