Solving paper problems, Paper feeding problems – Epson SureColor P5000 Commercial Edition 17" Wide-Format Inkjet Printer User Manual

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• If you see the message

Motor Self Adjustment

on the product's LCD screen, the printer is adjusting

its internal motor. Wait a few moments for the message to disappear and do not turn off the printer.

Parent topic:

Solving Printing Problems

Related concepts

Print Head Nozzle Check
Print Head Cleaning

Solving Paper Problems

Check these sections if you have problems using paper with your product.

Parent topic:

Solving Problems

Paper Feeding Problems

If you have problems feeding paper, try these solutions:

• Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first).

• For best results, follow these guidelines:

• Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.

• Follow any special loading instructions that came with the paper.

• If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary.

Then reload the paper.

• If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not

curled.

• Do not load more than one piece of cut sheet paper.

• Make sure your paper meets the specifications for your product.

• If thick media does not feed, make sure you are loading it straight into the product, not at an angle.

• If paper does not eject correctly, decrease the

Paper Suction

setting for the loaded paper type.

• Make sure that paper is not jammed inside the product.

Parent topic:

Solving Paper Problems