Retrotec FanTestic Customized Reports - Manual (Page 60)

rev-2014-10-27
Page 60 of 61
©Retrotec Inc. 2011-2014
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The standard are you using ( click “Settings”  “Change Standard” to check)
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Log file from [My Documents]\Retrotec\Logs
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Test file you are using, file extension .exml or .fxml
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Settings.xml file [My Documents]\Retrotec\AppData
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A screenshot of the software running or having the error
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the version of Microsoft Office you are using
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The version of Microsoft Windows you are using
The log file
Each test has an associated log file that is saved on your C: drive, in the Retrotec folder. These logs will
help Retrotec to determine where the problem occurred. You can access the log files in your local drive,
in [My Documents]\Retrotec\Logs.
A new log file is created for each day, named Log_yyyy-MM-dd.txt. If you leave FanTestic running over
the course of multiple days, the log file will have the date of the day when FanTestic was initially started.
The correct log file to send will be named with the date you began the test (even if changes were made
over several days).
The test file
Test files with extension .exml or .fxml can be found in the My Documents\Retrotec\Tests folder, and
are saved in the same fashion as log files. The name of the test file usually has the date you began the
test. Send the test file with the same name/date as the log file.
Settings file
The Settings.xml file is found in your [My Documents]\Retrotec\AppData folder, and contains
information troubleshooting personnel can use to diagnose the problem.
A screenshot
Screenshots are a way to show our tech support staff what your error looks like on your screen. This will
help us, along with the background information (log and .exml files), to determine the best approach to
fix the problem.