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Contact tech support, 3 contact tech support – Retrotec FanTestic Customized Reports User Manual

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©Retrotec Inc. 2011-2014

Use the Ethernet port on the DM32 for
automatic control instead of the USB

If you experience a problem that you cannot fix by troubleshooting, make sure you have the latest
version of FanTestic software installed, and that your Microsoft Windows has all the service packs and
updates installed (including .NET 4).

To install the latest automatically, connect to the internet and restart FanTestic – if there has been an
update since your current version, you will be prompted to download the latest updates.

However, if you have been using FanTestic running in Administrator mode, the “Check for Updates” may
not work correctly. To be sure you have the latest, you should go to the Retrotec website:

http://retrotec.com/support/software-downloads:

Then click on the Download button beside FanTestic. That will open a webpage which will show that
latest version. If this version is different than what you have installed, you should use Control Panel to
uninstall FanTestic from your computer and proceed to install the new version as described in section
5.1.2.

5.3 Contact Tech Support

If you are still having problems even after updating to the latest software version and updating your
Windows with all patches, follow these steps:

For Technical Support or to send suggestions, create an email to

[email protected]

If you have encountered a bug which makes FanTestic crash, create an email to:

[email protected]

In your email, describe the problem and when it occurs, and attach the following: