Retrotec FanTestic Customized Reports - Manual (Page 57)

rev-2014-10-27
Page 57 of 61
©Retrotec Inc. 2011-2014
Automatic Save
Test data can be automatically saved at periodic intervals by turning the Auto Save function on (“File” 
“Auto save?”).
Test files are normally saved on your local C: drive under [MyDocuments]\Retrotec\Tests.
If you change the location of the test file to a remote drive, and then remove the remote drive with
FanTestic running and AutoSave on, the software will not be able to save the file to the remote drive
anymore, and may report an error.
Turn AutoSave Off if you wish to double click to launch test files attached to emails. If you double click
on a file with extension .exml attached to an email in MS Outlook with AutoSave on, FanTestic will start
up and open the test file, but when AutoSave tries to save to the inaccessible MS Outlook temporary
location, FanTestic may report an error.
5.2 Troubleshooting
Problem Solution
Tags are left in generated report, which means
report generator code cannot find the tag, but
the tag appears to be in the template 
make sure you are using the template in
which the tag appears

make sure there are no spaces between
the curly brace and the first or last letter
of the token within the curly braces

make sure the token in the tag has the
exact capitalization shown in the table
Cannot generate reports in FanTestic 
Make sure you are using the most recent
version of Microsoft Word (2007 or
greater)

If you are using an earlier version (2003 or
earlier), please download a free
compatibility pack
here that will allow you
to open/edit/save Word 2007 documents.

If this does not fix the problem, contact
us.
Cannot find gauges with DM-2 connected –
DM-2-to-computer connection is not functional

You must download the DM-2 USB driver
from Retrotec’s website in order to get
the computer to recognize the DM2
gauge. You can access this driver
here .

Make sure to first right click
“DM2deviceinstaller” exe and select Run
as administrator to install it, instead of
double-clicking the file.

If the driver is downloaded and
functional, unplug the DM-2 from the