Grass Valley RCP-10x0 - Manual (Page 32)

GUIDE TO INSTALLATION AND OPERATION
28 | RCP-10x0
The slot number stating where the HRS-1801 sits
in the frame in wrong The panel might be able to communicate with the
frame but unable to reach an HRS-1801 in the slot
specified in the web interface. Change the “Slot
Number (1-20)” argument in the web interface to
match the position of the HRS-1801-OUT card you
want to control.
Another remote control application is connected to
the frame controller and frame controller is a
DENSITE-CPU, a DENSITE-CPU-ETH or a
DENSITE-CPU-ETH2 with v102 or lower. These controllers do not allow more than one
connection at a time. Either deny the remote
control application from connecting to the frame or
use a DENSITE-CPU-ETH2 with v.103 or greater.
The ARP table in the controller or the panel is
erroneous because of recent network
reconfiguration. This could happen if you swap one
panel with another one that has the same IP
address. Reset the panel and the frame controller.
The frame controller is a DENSITE-CPU, a
DENSITE-CPU-ETH or a DENSITE-CPU-ETH2
with v102 or lower and the last connection was not
properly closed by the last remote control
application. If you do not close the connection properly (see
section 4.6.1), the frame controller can think a
connection is still valid. Because these controllers
only support one connection, they will not allow for
another remote control to connect to the frame.
Reset the frame controller.
The frame controller is so busy that the panel is not
able to reach the card under its timeout period. Either remove cards in the frame or disable some
of the streaming functions on the cards (CC, ALM,
etc.)
If none of this works, try to ping both the frame controller and the panel from the same subnet. You should be
able to reach both devices. If not, the network configuration might not be right.