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Verifying and diagnosing transceiver modules ·································································································· 68
Troubleshooting system exceptions ······························································································································ 68
Configuring the exception handling methods ···································································································· 68
Displaying the exception handling method ········································································································ 69
Rebooting your firewall ················································································································································· 69
Troubleshooting ·························································································································································· 71
MPU failures ··································································································································································· 71
Symptom 1 ····························································································································································· 71
Symptom 2 ····························································································································································· 71
Symptom 3 ····························································································································································· 72
Service module failures ················································································································································· 72
Symptom 1 ····························································································································································· 72
Symptom 2 ····························································································································································· 72
Power supply system failures ········································································································································ 73
Symptom 1 ····························································································································································· 73
Symptom 2 ····························································································································································· 73
Fan failures ····································································································································································· 74
Symptom 1 ····························································································································································· 74
Symptom 2 ····························································································································································· 74
Configuration system failures ········································································································································ 74
No display on the configuration terminal ··········································································································· 75
Garbled characters on the configuration terminal ····························································································· 75
Console port failure ··············································································································································· 75
Password loss ································································································································································· 76
Cooling system failures ·················································································································································· 76
Software upgrade failures ············································································································································· 77
No response from the serial port of the MPU ····································································································· 77
Failure to upgrade through TFTP ·························································································································· 77
Failure to upgrade through FTP ···························································································································· 78
Application file missing errors ······································································································································ 79
Appendix A Chassis views and technical specifications ························································································ 80
Chassis views ································································································································································· 80
Main processing unit ····················································································································································· 81
Interface modules ··························································································································································· 82
NSQ1GT8C40 ······················································································································································ 82
NSQ1XP20 ···························································································································································· 82
NSQ1GT8P40 ······················································································································································· 83
Power modules ······························································································································································· 83
AC power module ················································································································································· 83
DC power module ················································································································································· 84
Fan tray ··········································································································································································· 84
Technical specifications ················································································································································· 85
Dimensions and weight ········································································································································ 85
