AEC HE Mass Flow Series Drying hoppers - Manual (Page 12)

HE
• CHE • BCHE Mass Flow Series Drying Hoppers
Page 11
2 Shipping Information
2-1 Unpacking and Inspection
You should inspect your AEC/Whitlock drying hopper unit for possible shipping damage. If the
container and packing materials are in re-usable condition, save them for reshipment, if
necessary.
Thoroughly check the equipment for any damage that might have occurred in transit, such as
broken or loose wiring and components, loose hardware and mounting screws, etc. In case of
breakage, damage, shortage, or incorrect shipment, refer to the following sections.
2-2 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of shipment.
The Carrier then assumes full responsibility of the shipment.
; Notify the transportation company’s local agent if you discover damage.
; Hold the damaged goods and packing material for the examining agent’s inspection. Do not
return any goods to AEC, Inc. before the transportation company inspection and
authorization.
; File a claim against the transportation company. Substantiate the claim by referring to the
agent’s report. A certified copy of our invoice is available upon request. The original Bill of
Lading is attached to our original invoice. If the shipment was prepaid, write us for a
receipted transportation bill.
; Advise AEC, Inc. regarding your wish for replacement and to obtain an RMA (return
material authorization) number.
Parcel Post Shipment
; Notify AEC, Inc. at once in writing, giving details of the loss or damage. This information is
required for filing a claim with our insurance company.
; Hold the damaged goods with the container and packing materials for possible inspection by
postal authorities.