Welltech ePBX-100A-128 - Manual (Page 66)

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CH4. Application Setting
4.1 Customize System prompt
4.1.1 Record Greeting
Use any Extension phone to enter the recording process. The feature code of System
Prompt Recording is [*50]. The record procedure of greeting message will be: “Dial to
[*50]
Æ Input password [000]Æ dial to access code [**111]Æ Start to record
greeting-day.gsm”. Greeting will renew immediately after recording.
Note:
• For more information about the feature code of System Prompt Recording,
please refer to user manual: CH1.2 Feature Code.
4.1.2 Enable Automated Attendant
User has to Enable Trunk (e.g. 3804A) hotline function and point to destination number
**999 (Number of Automated Attendant for ePBX-100A-128). Once system has incoming
call from PSTN, it will automatically connect to Automated Attendant.
Note:
•
All of the Extensions can also dial to **999 to reach Automated Attendant directly.
• For more information, please refer to the CH5. Appendix-Application between
Welltech CPE device and ePBX-100A-128.
4.1.3 How to record the other System Prompts
User can record the greeting by “Dial to [*50] Æ Input password [000]Æ dial to access
code [**111]” as default. After the tone, start recording then press pound key. So that the
caller will hear the new greeting if user call to **999. When the user called to an Extension,
which is on the phone, he will also hear an announcement of Extension is busy. How to
record a new busy system prompt? The procedure is just like recording new greeting,
dialing to access code for recording. And user can also dial to [*50] Æ Input password
[000] Æ dial to access code [***xxxx]” to listen the system prompt, too. You can also record
the sound files with GSM format by your PC or other equipment, and choose the specific
file name in the page of Import Setting, import the GSM file to instead the old one. For
example, you can record the greeting announcement by your PC as a WAV file. And use
some tools to switch it to GSM format, name it as greeting-day.gsm. then you can go to
“Import Setting” page, choose IVR File(GSM)
Æ Choose GroupName to Auto Attendant
Sounds Files Æ Choose FileName to greeting-day.gsm Æ Upload new file. Below is the
detail for system prompts.