Teletronics EZMesh - Manual (Page 58)

User Guide - EZMesh Full Duplex Mesh Network Access Point
Appendix D: RMA Policy
Product Return Policy
It is important to us that all Teletronics’ products are bought with full confidence. If you are not 100%
satisfied with any
product purchased from Teletronics you may receive a prompt replacement or refund subject to the terms
and
conditions outlined below.
IMPORTANT: Before returning any item for credit or under warranty repair, you must obtain a Return
Merchandise
Authorization (RMA) number by filling out the RMA form. Products will not be accepted without an RMA
number. All
products being shipped to Teletronics for repair / refund / exchange must be freight prepaid (customer pays
for
shipping). For all under warranty repair/replacement, Teletronics standard warranty applies.
30-Day full refund or credit policy:
1. Product was purchased from Teletronics no more than 30 day prior to the return request.
2. All shipping charges associated with returned items are non-refundable.
3. Products are returned in their original condition along with any associated packaging, accessories,
mounting
hardware and manuals. Any discrepancy could result in a delay or partial forfeiture of your credit.
Unfortunately Teletronics cannot issue credits for:
1. Products not purchased from Teletronics directly. If you purchased from a reseller or distributor you must
contact
them directly for return instructions.
2. Damaged items as a result of misuse, neglect or improper environmental conditions.
3. Products purchased directly from Teletronics more than 30 days prior to a product return request.
To return any product under 1 year warranty for repair/replacement, follow the RMA procedure.
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