Skutch Electronics PARS v3.2X - Manual (Page 3)

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Stand Alone PARS
Patient Appointment Reminder System
How “No Shows” affect you:
The goal of any practice is to be financially successful. To accomplish this task your practitioners must
see as many patients as possible. When patients fail to show up for a scheduled appointment, the ability to
practice medicine and generate revenue for the practice can be severely limited. The success of any practice
depends on its ability to minimize "No Shows" and ensure that patients are accessible to the doctor when he
or she is available.
Double and triple booking helps to keep a steady flow of patients, but it is not the best solution. Multiple
bookings can often cause more problems than it solves.
The following four-step method can be used to successfully reduce your “No Shows” rate:
1- Have technicians and check-out personnel remind patients of the importance of keeping their next
appointment.
2- Create and use an appointment letter. Give a copy of the letter to existing patients as they make future
appointments and, when possible, mail the letter to new patients well in advance of their appointments.
3- Institute a telephone confirmation system that makes contact with patients two days before their
appointment.
4- Develop a telephone confirmation script that reminds patients of the importance of keeping
appointments.
Introduction:
Thank you for purchasing the Skutch PARS system. PARS is an easy to use, low cost, single line,
automated telephone patient appointment reminder system. It can make up to 1000 patient calls every day
and can work unattended from 9a.m.un till 9p.m. seven days a week. PARS will provide you with the
resources that you need to effectively communicate with your patients in regards to their scheduling needs.
Best of all, it is a standalone unit which does not require a computer to operate. It's cost effective, simple,
and easy to use right out of the box!
PARS Benefits:
* Increases revenues by reducing patient "No Shows".
* Improves communications with your patients.
* More cost effective than postcards.
* Saves hundreds of hours of valuable staff time every month.
* Improves staff morale by eliminating redundant and time-consuming manual calls.
PARS Features:
* Makes up to 83 calls per hour.
* Phone numbers may be manually entered or downloaded from your database (comma delimited text file).
* User programmable Clock Controlled dialing, seven days a week, from 9a.m. to 9p.m.
* Programmable Redials from 0-98, or unlimited.
* Special 15 minute "BUSY" redial improves chances of patient contact.
* Detects Answering Devices. Will leave message after "Beep" or will recall at later time.
* Personal mode allows you to provide name, date, and time of each appointment.
* Optionally allows patients to leave message or to confirm the appointment.
* Can be used for multi-lingual applications.
* Power Fail friendly. Will continue dialing where it left off when power comes back on.