Skutch Electronics PARS v3.2X - Manual (Page 7)

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PERSONALIZED MODE:
In this mode the system plays two different messages to the patient. It intertwines the two messages to form
one longer message. The first message, in two parts, is the
BASIC MESSAGE that is played to all patients.
The second message is a PERSONALIZED MESSAGE that is played to one specific patient. The
PERSONALIZED MESSAGE is recorded when the phone numbers are entered into the system. The
following is an example of the outgoing message:
“Hello, this is Dr. Smith's office. We are calling to remind you of the following appointment. Fred
Thompson at 3 p.m. on Tuesday, January 16 th. If, for any reason, you feel that you will be late or will not be
able to make your appointment, please leave your name and message after the tone. Thank You."
In the personalized mode all numbers must be hand entered into the PARS DIALER system. After the
phone number is entered, the personalized message is recorded. This process is repeated until all numbers
and messages have been entered.
Deciding which Mode to use:
We recommend that you use the PERSONALIZED MODE if you have 200 or less patients per day. This
mode provides your patients with the most information and improves patient communications. The
following list shows the approximate time it will take a staff member to enter the numbers and to record the
personalized message for each patient. These times are based on an experienced person entering the data.
When the system is new you should expect longer times.
No. of Patients
Entry Time
50 14 minutes
100 27 Minutes
150 40 Minutes
200 54 Minutes
Times are based on 16 seconds per entry.
In less than an hour of one of your staffs time, you will have the PARS system dialing and contacting all of
your patients.
If you have more than 200 patients a day to call , we recommend that use the GENERAL mode of dialing. .
Preparing for PERSONALIZED MODE:
The first step is to record the BASIC message. The BASIC message only has to be recorded one time. You
do not have to re-record this message every day like the PERSONALIZED messages. The BASIC message
has two parts to it. The following is an example of a BASIC message:
Part #1=
“Hello, this is Dr. Smith's office. We are calling to remind you of the following appointment."
Part #2= " If, for any reason, you feel that you will be late or will not be able to make your appointment,
please leave your name and message after the tone. Thank You."
You can change the wording of the message any way that you wish. Just remember that the
PERSONALIZED message will be automatically inserted in-between part #1 and part #2 of the
BASIC
messages.