NewTek TriCaster 40 - Manual (Page 11)

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Hint: If the Serial number doesn’t appear automatically, and you can’t find it on your unit, you can obtain it from
the registration webpage mentioned in the next section, or from NewTek’s Customer Support Desk (open seven
days a week).
You can register and obtain your registration code either by telephone, or online (directly from TriCaster or
another system connected to the Internet) as described next.
2.2.3 ONLINE REGISTRATION
If you have connected TriCaster to a network with Internet access, simply click the button under Step 2 to visit
the Registration page (http://register.newtek.com) in the Customer Care section of NewTek’s website, where
you will find further directions.
Otherwise, you can visit the registration webpage from another system with Internet access. In either case,
after registering on the website, enter the resulting registration code into the field provided at Step 4 of the
dialog.
Hint: It’s a good idea to record the login name and password you choose for your website profile in a safe place.
Jot down registration code too; it could come in handy if you ever need to restore the TriCaster software to its as-
shipped state without access to the Internet.
Check your personal area of the site from time to time afterward; among other things, you’ll be able to
download any free software updates that are made available going forward.
2.2.4 REGISTERING BY TELEPHONE
NewTek’s Customer Care center also handles registration requests by telephone, if that is more convenient
(when opportunity permits, you should still visit the website to set up your account, allowing you to access to
software updates). Please have your Product ID (from the Registration dialog mentioned earlier) handy when
you call. The phone numbers for Customer Service follow:
Telephone: (US) 1-800-862-7837
(Outside US) +1-210-370-8000
Fax: 210-370-8001
Note: For Customer Support contact information, please see Section7.5.