Daktronics GPR-12EV-RGB - Manual (Page 38)

32 Exchange and Repair Program
9.2 Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a
part for repair, follow these steps:
1. Call or fax Daktronics Customer Service:
Phone: 866-343-3122 Fax: 605-697-4444
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing.
4. Enclose:
• Your name
• Address
• Phone number
• The RMA number
• A clear description of symptoms
Shipping Address
Daktronics Customer Service
PO Box 5128
201 Daktronics Dr.
Brookings SD 57006
9.3 Daktronics Warranty and Limitation of Liability
The Daktronics Warranty and Limitation of Liability is located in Appendix E. The Warranty
is independent of Extended Service agreements and is the authority in matters of service,
repair, and display operation.