Customer support – Comtech EF Data turboIP-45 User Manual
Page 4
Performance Enhancement Proxy
turboIP-45
Performance Enhancement Proxy
Preface
ii
Customer Support
Contact the Comtech EF Data Customer Support Department for:
•
Product support or training
•
Reporting comments or suggestions concerning manuals
•
Information on upgrading or returning a product
A Customer Support representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data Number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or replacement:
• Contact
the Comtech EF Data Customer Support Department. Be prepared to supply the
Customer Support representative with the model number, serial number, and a description of
the problem.
• Request
a Return Material Authorization (RMA) number from the Comtech EF Data
Customer Support representative.
• Pack
the product in its original shipping carton/packaging to ensure that the product is not
damaged during shipping.
• Ship
the product back to Comtech EF Data. (Shipping charges should be prepaid.)
For Online Customer Support:
An RMA number request can be requested electronically by contacting the Customer Support
Department through the online support pa
.
Click
on the “RMA Request Form” hyperlink, then fill out the form completely before sending.
Click
on “Return Material Authorization” for detailed instructions on our return procedures.
Send e-mail
to the Customer Support Department at
.
For information regarding this product’s warranty policy, refer to page Error! Bookmark not defined..