ARRIS WTM552 User Guide User Manual
Page 71
Touchstone® WTM552 Telephony Modem User’s Guide
71
Getting
Battery
Wireless
Ethernet
I’m not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of
? Use the supplied cable for
direct connection to a computer; use a cross-over cable for connection to a
hub.
Press the Router Reset button on the back of the Telephony Modem.
A misconfiguration could lock out all access to the Telephony Modem router.
If you think this has happened, see
Resetting the Router to Factory Defaults
.
I’m not getting on the Internet. (Wireless)
Check the indicator lights (see
) — the WLAN
light should be on.
Does your connection utility discover your wireless LAN? If you turned off
“Broadcast SSID” (see
Configuring the LAN Channel and Name
) you need to
manually enter the name of your wireless LAN in the connection utility.
Change your security mode to “WEP” or “disabled” (see
). If you use “disabled,” enable one of the other security modes as
soon as you find the problem.
A misconfiguration could lock out all access to the Telephony Modem router.
If you think this has happened, see
Resetting the Router to Factory Defaults
.
My wireless Internet connection stops working sometimes.
This is usually caused by interference — two common sources are 2.4GHz
“remote” telephones and microwave ovens. If you cannot remove the inter-
fering product, try using a different channel or setting Protected Mode (see
Configuring the LAN Channel and Name
for both features).
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.