Appendix a - device problem report form, Device problem report, Appendix – Dataman 48Pro User Manual
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Appendix
Appendix A - Device Problem
Report form
Visit please the
site and use the Problem Report form (Support section), if
occurred any problem during work with programmable device and Dataman programmers. If you
haven't access to Internet, please make a copy of this page to A4.
DEVICE PROBLEM REPORT
Subject(title of problem):_________________________________
Date:_____________
Customer
Customer, name:___________________________
Address:__________________________________
Contact person and e-mail:____________________
Distributor, name:_______________
Date of purchasing:______________
Date of sending registration card:______
Information about product.
Programmer
(type/modification)
:___________________
Serial number:
___________________
Mains supply voltage:_____ V
Version of control program PG4UW:____________
Configuration
(modules, converters)
: _______________________________________________
Power supply unit:
From delivery
Other (output V and A):
___________
Information about PC, to which is the programmer is attached.
Manufacturer/Type:_________________________________
Desktop Notebook
Processor, speed:_______________
Operating system and version:_____
Memory/free memory:____________
LPT port location:
motherboard
ISA card
PCI card
LPT port type:
standard ECP/EPP 1284
LPT port setting:
SPP
BIDIR
EPP ECP
Information about device with which you have the problem.
Device type
(full name, prefix/suffix including)
:
________
Vendor/logo:__________________________
Package
(DIL40, PLCC44, SOIC20, ...)
:____________
Package type:
plastic ceramic ceramic/windowed
All designation on the top _________________
and on the bottom side of device___________
Precedence
rating:
in
__
days
in
__
weeks
in
__
months
How often you work with this devices:
still Y/N
sometimes Y/N one-shot Y/N
Number of programmed device:
approx. ___ pcs per year.
Samples are available?
Yes (I'm sending it/attached)
Yes
No
Further questions.
• Did you have installed latest version of control program?
Yes
No
• Did you know thoroughly the features and correct behavior of programmer
and
programmed
device? Yes
No
• Is the socket of programmer or adapter free from dust and isn't out of life? Yes No
• Is the device with problem new or used?
New Used
• Is the error reported for all of the tested devices?
Yes
No
I have only one device
• Is the error reported for devices with other date code?
Yes
No
I have only one batch
• During which procedure is an error reported?
Read Program ID_check Insertion test
• Is the programmer successful in case of other types of devices?
Yes
No
• Does the error occur always or randomly?
Always Randomly
• Does programmer work well with other PCs?
Yes
No
Not tested
• What is the results of programmer selftest (if available)?
OK
Error
Please list the step-by-step description of all activities that invokes a problem. Please make your problem
description as specific as possible - you can increase speed and chance to resolve a problem. Please mention
any step that is known to cause the problem or any step that may prevent the problem. Please copy all error
reports too - full content of LOG window is preferable. We recommended use command Diagnostics/ Create
diagnostic report. Your comments and descriptions of expectations are welcomed. It's best, if you can send us
the actual device with which the problem occurs. Use a separate sheet if necessary.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
Note:
• if you haven't installed the latest version of control program, you can get it from
page
(Download section). It is very important to have latest version of software, because:
• it is possible the problem you have is already solved by software update
• we don't save older version of software. If ask you to "please perform next steps ...", your version of
software may not behave in the same way as the latest one as used by us.
• in the case of sending samples, please attach to the package this declaration for customs: "Free sample(s),
not for commercial sale. Value for customs purposes only: $10US"
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