CRU RTX Secure 610-IR - Manual (Page 30)

RTX220 QR - Manual
Page 30
Mode, only the top bay drive will mount, and consequently the
RTX Secure will complain that the RAID has degraded or failed.
But don’t worry, your data will remain intact and will be
accessible once the correct encryption mode is set. This
is because the Security Key can hold a unique 256-bit security
value for up to 8 bays and only the first value on the Security Key
is used when the RTX Secure is set to use Common Encrypted
Mode. As a result, the first bay will be accessible, but all other
bays will fail the encryption check since the first security value
will not match the security values used to encrypt the other
drives.
Q: I used to see all of the drives in the RTX Secure mount on
my computer, but now only the top bay drive mounts. Why?
A: Check the encryption mode to make sure that Unique Encrypted
Mode is selected. When the drives are encrypted with unique
encryption keys, but the RTX Secure is set to Common Encrypted
Mode, only the top bay drive will mount, and consequently the
RTX Secure will complain that the RAID has degraded or failed.
But don’t worry, your data will remain intact and will be
accessible once the correct encryption mode is set. This
is because the Security Key can hold a unique 256-bit security
value for up to 8 bays and only the first value on the Security Key
is used when the RTX Secure is set to use Common Encrypted
Mode. As a result, the first bay will be accessible, but all other
bays will fail the encryption check since the first security value
will not match the security values used to encrypt the other
drives.
Q: Why won’t my hard drives mount on my computer?
A: If the drives are encrypted, make sure that Bypass Mode is not
engaged at power up. If it is, set the encryption mode to the
appropriate mode and then recycle power on the enclosure. If the
drives are not encrypted, then make sure that Bypass mode is
engaged, or the drives will not mount.
If the encryption mode is correct, check to make sure you are
using the correct Security Key. Then refer to Section 5.3 for the
proper procedure on starting up the RTX Secure with a Security
Key.
If none of these solutions work, try removing each drive from the
RTX Secure and reseating them in their TrayFree Bays.
Q: There is a problem with one bay’s encryption status, but all
other drives’ statuses are fine.
A: Individual encryption errors indicate an encryption engine failure.
If you experience this issue, please contact Technical Support.
Contacting Technical Support
Still need help? Please contact our Technical Support team at
www.cru-dataport.com/support or call us toll free at (800) 260-9800.