StorCase Technology InfoStation 16-Bay 3U SCSI/SATA - Manual (Page 111)

98 Appendix C - Troubleshooting
StorCase Technology, Inc. InfoStation 16-Bay RAID User's Guide - Rev. F00
Operation Problems
•
Invalid NVRAM message appears.
Cause - NVRAM error or malfunction.
Fix - Save settings and restart controller. Contact StorCase Technical Support if the
problem persists.
•
Data loss in Windows 2000 during system shutdown.
Cause - Some data was still in cache buffer during system shutdown.
Fix - Set Cache Off. To shutdown, select Restart System and wait for 30 seconds before
powering off. Shutdown host OS after shutting down controller.
Remote Terminal Problems
•
Unable to access the Configuration Mode using the remote terminal (Monitor
Utility).
Cause - The terminal communication settings might not match the settings of the RAID
Controller.
Fix - Verify that the terminal communication settings of the remote terminal and the RAID
Controller match. Default settings for the RS-232 port is 19200 Baud, 8 Data Bits,
1 Stop Bit, and NO Parity.