American Energy Systems O2 Catalytic - Manual (Page 13)

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cannot submit your claim to the place where the product was purchased you may make a written request to the factory by emailing
your request along with all of the required information to
[email protected] . NOTE: Verbal requests will not be
recognized. If it is determined that warranty could have been performed by the place of purchase, the factory will deny the
claim.
Included with the claim must be the following information: (if this information is not complete, the claim will be denied)
Name, address, telephone number, email address, of place of business where product was purchased & also purchaser contact
info.
Date of purchase, model and serial number of product, digital pictures of product (front, sides, back, venting inside and
outside)
(If there is ductwork, there must be digital pictures of entire ductwork installation, static pressures, air flow measurements,
and contact information of licensed/factory certified contractor that installed unit)
Nature of defect, what has been serviced (service record), who installed product along with contact information.