Appendix a: troubleshooting, Troubleshooting – Cisco WIP310 User Manual
Page 35
Appendix A
Troubleshooting
31
Wireless-G IP Phone
Appendix A:
Troubleshooting
Frequently Asked Questions:
How long do I have to charge the phone before initial
use?
A minimum of 8 hours
How long is the standby time for the handset?
Approximately 40 hours However, talk and standby time
can vary widely depending on your phone settings and
wireless environment To prolong battery life, you can
change your screen settings See
Changing the Backlight
Setting
on page
20
How long is the talk time on the handset?
Approximately three hours However, talk and standby
time can vary widely depending on your phone settings
and wireless environment To prolong battery life, you can
change your screen settings See
Changing the Backlight
Setting
on page
20
Will the WIP310 work in my friends’ or family’s Wi-Fi
Network?
Yes The WIP310 will work with any Wi-Fi Network that
supports WPS, WEP/WPA/WPA2 If the Wi-Fi network is
using security, you must set the security on your phone
to the correct settings See
Choosing the Wireless IP
Settings
on page
14
What type of data features does WIP310 provide?
You can receive stock quotes and weather information, or you
can do a local search of areas of interest, such as restaurants,
ATMs, etc
My calls will not go through. What is wrong?
Verify that:
Your wireless router is working
•
The WIP310 is communicating with your wireless
•
router Go to Settings > Wireless Setup > Manual
Setup Choose your router from the list and press the
Select button Verify that the phone can connect to
your router
Your Internet connection is working
•
You have dialed any numbers necessary to dial long
•
distance or reach an outside line
If you still cannot place a call, contact your ITSP
My phone does not list any available wireless networks.
If you know there is a wireless network that is available
and running (for example, you can connect to it from a
computer), your security settings on the router may
prevent the wireless network from displaying on the list
Try to get the router name and security settings from the
computer that is connected to the router, and manually
enter the router settings (as explained in
Configuring Your Wireless Connection
I cannot connect to the wireless network.
Verify the following:
You are physically located within range of the wireless
•
router
Your security settings are configured accurately
•
Try the following:
Rebooting the wireless router
•
Powering your WIP310 on and off
•
What does a “Voice not Configured” message mean?
Your phone cannot locate an ITSP or a Cisco SPA9000
Voice System to provide Voice over IP telephone service
Contact your ITSP or system administrator (for a Cisco
SPA9000 Voice System) to troubleshoot
My phone has an “Upgrade Firmware” status message
showing.
Your phone software is being remotely upgraded by your
service provider After the upgrade is completed, the
phone reboots No further action is required on your part
My phone has a “DHCP failed” message showing.
This message means that DHCP is enabled on the phone,
but the server is not responding to the phone’s request
You can try to set a static IP address (Settings > Wireless
Setup > IP Settings)
My WIP310 is not responding; what should I do?
Press and hold the Power/End Call button until the screen
goes blank and the phone powers off Power the phone
on again
WEB:
If your questions are not addressed here,
refer to the WIP website,