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Cisco Small Business Pro IP Phones SPA 525G

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Cisco Cisco Small Business Pro IP Phones SPA 525G User Manual

Cisco Phones

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Cisco Small Business Pro

SPA 500 Series IP Phones
Model SPA 525G

USER GUIDE

Pages: 1 2 3 4 5 6 7 … 104

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Table of contents

Document Outline

FCC and IC Statement
- Federal Communication Commission Interference Statement
- IMPORTANT NOTE
  - FCC Radiation Exposure Statement:
- Industry Canada Statement
- Getting Started
Overview of the Cisco SPA 525G IP Phone
- Caring for Your Phone
Understanding Your Phone’s Lines and Buttons
- Phone Components
  - Figure 1 Cisco SPA 525G Phone Components
    - Table 1 IP Phone Components
- Softkey Buttons
  - Table 2 Cisco SPA 525G Softkey Buttons
Using the Keypad and Buttons with Menus
- Using Keypad Shortcuts
- Using the Navigation Button
Entering Numbers and Text in Fields
Using Phone Hardware and Accessories
- Using the Speakerphone
- Using Wired and Wireless Headsets
  - Connecting the Headset
  - Connecting Bluetooth Headsets
- STEP 1 Press the Setup button.
- STEP 1 In the Bluetooth Configuration screen, scroll to Bluetooth Profiles. Press the Right Arrow key to enter the profile screen.
Before You Begin
Connecting the Handset
- STEP 1 Find the longer end of the coiled phone cord. Insert it into the back of the phone base in the slot marked with a phone symbol. This port is labeled #5 on the Cisco SPA 525G IP Phone Connections graphic.
  - STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset (not shown).
    - Figure 1 Cisco SPA 525G IP Phone Connections
(Optional) Attaching the Desk Stand
- STEP 1 Line up the tabs on the desk stand with the slots on the back of the phone.
  - STEP 2 Slide the bottom tabs into the slots
  - STEP 3 Lightly press down on the top of the desk stand. It should easily slide into the top slots. Do not force.
(Optional) Mounting the Phone to the Wall
- Figure 2 MB100 Wall Mount Kit
- STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base.
Connecting Your Phone’s Power
Connecting Your Phone to the Computer Network
- Connecting Your Phone to the Wired Network
- STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked “SW.” This port is labeled #4 on Figure 1 on page 22.
  - STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your network, such as a network switch.
    - Connecting Your Phone to the Wireless Network
      - Determining Your Wireless Router Security Type
- STEP 1 Log in to your wireless router’s web interface using a web browser. Your computer must be connected to your wireless network. Enter the IP address of the wireless router in the browser toolbar.
  - STEP 2 If required, enter the user name and password. (By default, Linksys routers typically use “admin” for the user name and “admin” for the password.)
  - STEP 3 View the Wireless tab or window. Note the network name (SSID) and the type of security (WEP, WPA Personal, or WPA2 Personal).
- STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network, remove it and reboot the phone. If an Ethernet connection is present on the phone, it is used instead of the Wi-Fi connection.
- STEP 1 In the Wireless Configuration window, select Wi-Fi Protected Setup.
  - STEP 2 Choose one of the following options:
- STEP 1 In the Network Configuration screen, ensure Wi-Fi is enabled.
- STEP 1 In the Wireless Profile screen, press Scan.
- STEP 1 From the Wireless Profile screen, press Option and select Add New to manually add the network.
  - STEP 2 (Optional) Press the Right Arrow key under Security Mode to set the security options:
  - STEP 3 To save as a wireless profile, press Save.
    - Uploading Security Certificates to the Phone
- STEP 1 Connect a USB storage device to your PC.
Verifying Phone Startup
Upgrading Your Phone’s Firmware
- Using Basic Phone Functions
Placing or Answering a Call
- Using Dial Assistance
- STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen.
  - STEP 2 Press the Select button or Dial to complete the call.
Adjusting Call Volume and Muting
- Adjusting Call Volume
- Using Mute
Putting a Call on Hold
Resuming a Call
Ending a Call
Transferring Calls
- Performing an Attended Transfer
- STEP 1 During an active call, or a call on hold, press Transfer.
- STEP 1 During an active call, press BXfer.
  - STEP 2 Enter the number to which you want to transfer the call and press Dial. The call is transferred with no further action required on your part.
Redialing
- STEP 1 Press the Redial button and select the desired number.
  - STEP 2 (Optional) Press EditDial to select a number and modify it (for example, to add an area code).
  - STEP 3 Lift the handset or press Dial to select a number. The number is automatically dialed.
Viewing and Returning Missed Calls
- Returning a Missed Call
- Viewing a List of Missed Calls
  - a. Press the Setup button.
    - b. Scroll to Call History and press Select.
    - c. Scroll to Missed Calls and press Select. You can do one of the following:
Turning the Missed Calls Shortcut On and Off
- STEP 1 Press the Setup button.
Forwarding Calls
- STEP 1 Press the Setup button.
- STEP 1 In the Call Preferences screen, scroll to Forward All Number.
  - STEP 2 Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required.
  - STEP 3 Press Save.
    - Forwarding Calls When Your Phone is Busy
- STEP 1 In the Call Preferences screen, scroll to Forward Busy Number.
  - STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required.
  - STEP 3 Press Save.
    - Forwarding Calls When You Don’t Answer the Phone
- STEP 1 In the Call Preferences screen, scroll to Forward No Ans Number.
  - STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required.
  - STEP 3 Press Save.
    - Delaying Call Forwarding When You Don’t Answer the Phone
- STEP 1 In the Call Preferences screen, scroll to Forward No Ans Delay.
  - STEP 2 Enter the number of seconds to delay forwarding calls, if there is no answer at your phone.
  - STEP 3 Press Save.
    - Stopping Call Forwarding
- STEP 1 Under Call Forwarding, press the Right Arrow key to turn call forwarding Off.
  - STEP 2 Press the Save softkey.
Setting Do Not Disturb
- STEP 1 Choose Call Preferences.
- STEP 1 Choose Call Preferences.
Configuring Call Waiting
- STEP 1 Press the Setup button.
Picking Up a Call
- STEP 1 Press GrPickup. The phone displays any extensions in the group that have ringing calls.
  - STEP 2 Choose the call you want to pick up and press Dial.
- STEP 1 Press the Pickup button.
  - STEP 2 Enter the extension number of the phone from which you are picking up the call and press Dial.
  - STEP 3 Select the call from the list and press Dial again.
Parking a Call
- STEP 1 While on an active call, press the Park button.
  - STEP 2 Enter a number to identify the park line and press Dial. The park line number does not correspond with an actual phone ex...
  - STEP 3 You or another person must then “unpark” the call.
- STEP 1 Press the Unpark button.
  - STEP 2 Enter the number identifier of the park line (for example, the number that was entered in Step 2 of “parking a call.”)
  - STEP 3 Press Dial. The call is picked up on your phone.
- STEP 1 Press the Setup button.
Placing a Three-Way Conference Call
- STEP 1 Press the Conf button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone.
  - STEP 2 Dial the second person’s telephone number.
  - STEP 3 Press the Conf button again. All three parties are connected in the conference call.
- STEP 1 On one of the active calls, press ConfLx. If you have two active lines, the calls are conferenced. If you have more than two active lines, you must scroll to choose the line you want to conference in.
  - STEP 2 Press Select.
Using the Phone Directories
- Using Your Personal Address Book
  - Adding a New Contact
- STEP 1 In the Personal Address Book screen, press Add.
- STEP 1 In the Personal Address Book screen, scroll to highlight a contact.
- STEP 1 In the Personal Address Book screen, press Option and select Search.
  - STEP 2 Begin to enter the person’s name. The list below displays entries as you type in characters. Scroll to highlight the entry you want.
    - Deleting a Contact
- STEP 1 In the Personal Address Book screen, highlight the contact you want to delete.
  - STEP 2 Press Option and select Delete.
  - STEP 3 Press OK to delete the contact.
    - Editing a Contact
- STEP 1 In the Personal Address Book screen, highlight the contact you want to edit.
  - STEP 2 Choose one of the following:
    - Using the Corporate Directory
- STEP 1 Press the Setup button and select Directories.
  - STEP 2 Scroll to the Corporate Directory you want to view and press Select.
- STEP 1 Press the Setup button and select Directories.
Using the Call History Lists
- Viewing the Call History Lists
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Choose the call.
  - STEP 2 Press Dial.
    - Deleting an Entry from the Call History Lists
- STEP 1 In the call history list, choose the call.
  - STEP 2 Press Option and select Delete Entry.
  - STEP 3 Press OK.
    - Saving a Call History List Number to Your Directory
- STEP 1 In the call history list, choose the call.
Setting or Changing a Phone Password
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
Accessing Voicemail
- STEP 1 Press the Setup button.
Configuring Privacy and Security Features
- Blocking Caller ID
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
  - STEP 2 Scroll to Status and press Select.
  - STEP 3 Scroll to VPN Status and press Select.
Creating and Using Speed Dials
- Creating Speed Dials on Unused Line Buttons
- STEP 1 Press the unused line button and hold down for three seconds. The Define Speed Dial window displays.
- STEP 1 Press the Setup button.
Playing MP3 Files on Your Phone
- Creating the Playlist
- STEP 1 Connect a USB storage device to your PC.
- STEP 1 Press the Setup button.
Using the Paging Feature
- Paging Another Phone
- Paging a Group of Phones
- Configuring Auto Answer
- STEP 1 Press the Setup button.
Customizing Your LCD Screen
- Changing the LCD Screen Contrast
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Connect a USB storage device to your PC.
  - STEP 2 Create a directory named “pictures” on the USB device and copy the image files into that directory. Image files must be between 30K and 300K in size. The phone can only read 45 images from the USB device.
  - STEP 3 Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G.
- STEP 1 Press the Setup button.
Using Ring Tones
- STEP 1 Press the Setup button.
Accessing Weather and News on Your Phone
- STEP 1 Press the Setup button.
  - STEP 2 Select Web Applications.
  - STEP 3 Select the type of service.
    - Accessing Weather Information
- STEP 1 In the Web Applications screen, select Weather.
- STEP 1 In the Web Applications screen, select Weather.
  - STEP 2 Weather information for the first entry in the list of cities is displayed. To view other cities on the list, press List and select the city. Then press View.
- STEP 1 In the Web Applications screen, select Weather.
  - STEP 2 To move entries up or down in the list or delete an entry, select the city you want to move, press Option, and choose Move Up, Move Down, or Delete.
    - Accessing News
- STEP 1 In the Web Applications screen, select News.
Configuring Date and Time Parameters on Your Phone
- STEP 1 Press the Setup button.
Using Star Codes
Restarting Your Phone
- STEP 1 Press the Setup button.
  - STEP 2 Scroll to Device Administration and press Select.
  - STEP 3 Scroll to Restart and press Select.
Viewing Phone, Network, and Call Information
- Viewing Phone Information
- STEP 1 Press the Setup button.
  - STEP 2 Scroll to Status and press Select.
  - STEP 3 Select Product Information. You can view the following information:
    - Viewing Network Information
- STEP 1 Press the Setup button.
  - STEP 2 Scroll to Status and press Select.
  - STEP 3 Scroll to Network Status and press Select. You can view the following information:
    - Viewing Phone Line and Extension Information
- STEP 1 Press the Setup button.
  - STEP 2 Scroll to Status and press Select.
  - STEP 3 Scroll to Phone Status and press Select. You can view the following information:
    - Viewing Peripheral Status
- STEP 1 Press the Setup button.
  - STEP 2 Scroll to Status and press Select.
  - STEP 3 Scroll to Peripheral Status and press Select. You can view the following information:
Viewing the Wireless Connection Status
- STEP 1 Press the Setup button.
Advanced Menus for Technical Support Personnel
- CAUTION These menus are used to configure and troubleshoot your phone and the phone network. You should not change these settings or perform these actions unless directed to do so by your Administrator.
  - Settings Menu
- Using the Web Interface
Logging in to the Web Interface
- STEP 1 Obtain the IP address of your phone by pressing the Setup button and selecting Status.
Configuring Your Address Book
- STEP 1 Log in to the web interface.
  - STEP 2 Choose the Personal Address Book tab. A window appears with the listings for your address book.
- STEP 1 In the Personal Address Book tab, click Add Personal Address Entry.
- STEP 1 In the Personal Address Book tab, check the box next to the contacts you want to remove. To select all contacts, check the box at the top of the column.
  - STEP 2 Press Remove.
  - STEP 3 Press OK. The contacts are removed from your address book.
- STEP 1 In the Personal Address Book tab, click the Edit icon in the row for that contact.
  - STEP 2 Enter the information and press Submit All Changes.
Setting Do Not Disturb
- STEP 1 Log in to the web interface.
Configuring Call Forwarding
- STEP 1 Log in to the web interface.
  - STEP 2 In the Voice tab, User menu, under Call Forward, you can configure the following fields:
  - STEP 3 At the bottom of the page, click Submit All Changes. Your phone reboots.
Configuring Call Waiting
- STEP 1 Log in to the web interface.
Blocking Caller ID
- STEP 1 Log in to the web interface.
Blocking Anonymous Calls
- STEP 1 Log in to the web interface.
Viewing Call History Lists
- STEP 1 Log in to the web interface.
  - STEP 2 Choose the Call History tab. A window appears with the call history for your phone. Select a call history list to show from the drop-down list:
  - STEP 3 (Optional) To add a call from one of these lists to your address book, click the Address Book icon under the Add column. Edit any information and press Submit All Changes.
Creating Speed Dials
- STEP 1 Log in to the web interface.
Configuring Wi-Fi
- STEP 1 Log in to the web interface.
- STEP 1 In the Wi-Fi tab, ensure Wi-Fi Profile is selected in the Wi-Fi Device box.
Configuring Bluetooth
- STEP 1 Log in to the web interface.
Upgrading Firmware
- STEP 1 Log in to the web interface.
Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone
- CAUTION Power off the Cisco SPA 525G before attaching or detaching the Cisco SPA 500S.
  - Connecting a Single Cisco SPA 500S
- STEP 1 Turn both the Cisco SPA 525G and Cisco SPA 500S face down.
- STEP 2 Align the screw hole in the Cisco SPA 525G with one of the holes on the attachment arm.
- STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 525G.
- STEP 4 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 525G.
- STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm.
- STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
- STEP 7 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 500S.
  - CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the Cisco SPA 500S.
- STEP 8 Locate the AUX IN port on the back of the Cisco SPA 500S. Connect one end of the auxiliary cable to this port.
  - STEP 9 Locate the AUX port on the back of the Cisco SPA 525G. Connect the other end of the auxiliary cable to this port. The Cisco SPA 500S is powered by the auxiliary cable with the Cisco SPA 525G; no additional power source is required.
- STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S.
- STEP 11 Attach the appropriate desktop stand to each unit.
  - Connecting a Second Cisco SPA 500S
- STEP 1 Attach the first Cisco SPA 500S to the IP phone and connect the auxiliary cable as described in the ”Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone” section on page 91.
Configuring the Cisco SPA 500S
Using the Cisco SPA 500S
Monitoring the Cisco SPA 500S
- STEP 1 Press the Setup button.
Product Resources

See also other documents in the category Cisco Phones: