Culligan Platinum Plus Series - Manual (Page 37)

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Error Codes The Accusoft Plus microprocessor is equipped with an advanced error detection system. During
all operating modes the softener’s electronics are performing self-diagnostics to ensure that the
unit is operating correctly. There may be times, however, when something may occur that could
cause the unit to improperly operate. In those instances the microprocessor will identify the exact
problem and alert the user with an error code. Shown below is a description of the error codes.
Beeping only occurs between the hours of 8:00 am and 8:00 pm. Beeping can be silenced by
pressing any key.
To reset an error, press and hold for 10 seconds the ‘Program’ button. The unit will beep and
check to see if indeed the error has been fixed. If the error was not fixed, the board will re-
display the error code. If the error code does not reset please contact your local Culligan Dealer.
For additional troubleshooting or service needs, please contact your local Culligan Dealer.
Display Alert Code
Description
Mode of Detection Comments
ERR 1 Motor Failure to
Start
If the valve fails to reach the
desired state within 70 seconds
of driving the motor. The control
will attempt to start the motor 3
times for 70 seconds each time
with a 60 second off period
between each attempt.
Press and hold ‘Program’
key for 10 seconds.
ERR 2 Motor Failure to
Stop
If the control detects changes in
the Cam inputs when the motor
is not supposed to be turning.
Press and hold ‘Program’
key for 10 seconds.
ERR 3 Incorrect Cycle
Position
The control expects to be in
a different position than that
indicated by the Cam switch
closures.
Press and hold ‘Program’
key for 10 seconds.
ERR 4 Control type does
not match.
-If dips# 3 & 4 are set and 5-
cycle valve is not detected.
Press and hold ‘Program’
key for 10 seconds.
CHECK
SALT A/S mode;
control detected
no brine during
brine rinse cycle.
A very distinct signal is expected
from the probe during brine
rinse; lack of this signal means
no brine was detected.
Once this alert is
triggered, the A/S is
no longer a valid regen
trigger. The alert can
only be cleared after a
successful regeneration
of the resin bed.