Brother INTELLIFAX 900 - Manual (Page 93)

REGULAR MAINTENANCE AND TROUBLESHOOTING
Troubleshooting
You may occasionally encounter a problem with your fax machine or telephone line. If this
happens, your fax machine often identifies the problem and displays an error message. Refer to
the following list when you see an error message on the display. If additional help is needed,
please contact the following Customer Service numbers :
1-800-284-4FAX (4329)
1-908-356-8880 (Extension 7920)
Canada 1-514-685-0600 (Montreal)
1-604-278-8466 (Vancouver)
Error Messages
CHECK RECORDING COVER
The top cover or printer head is not completely closed. Push it down until you hear a “click.”
CHANGE PRINTING CARTRIDGE
The printing cartridge has run out. Replace the used cartridge to new one. (See page 1-2.)
CLEAN UP SCANNER
The scanner is dirty. Clean the scanner. (See page 12-1.)
COMM.ERROR
You encountered a communications error that resulted from a poor quality phone line. Try the
call again.
Error Codes
20 XX
80 01
90 01
74 00
AO 11
FFXX
This Error Code is usually caused by poor telephone line,
or having a special telephone feature such as “Call
Waiting” assigned to this line.
Their machine sent a disconnect command from their location. This could be
caused by a document jam, a recording paper empty, or mechanical problems on
their unit, or there may be problems on the telephone line.
Remote side disconnected the transmission. This could be caused by them
stopping the transmission before completion.
This is a mechanical error on your fax machine. For example : FF E A “Document
Jam”. Please clear the jam and try to send again.
CONNECTION FAIL
You may request Polling function to other party even if remote station does not have polled
waiting.
DOCUMENT JAM
The documents were not inserted properly. Open the control panel and remove the documents.
Close the control panel and press STOP and re-insert the documents and adjust the. guides on
either side of the document, and try sending the fax again. (See page 12-2.)
ID MISMATCH
You may have the wrong ID for secure polling function and password transmission. Try calling
the other party to meet the ID.
12-4