Elecraft XG3 RF - Manual (Page 6)

6
Customer Service and Support
Technical Assistance
You can send e-mail to [email protected] and we will respond quickly - typically the same day
Monday through Friday. Telephone assistance is available from 9 A.M. to 5 P.M. Pacific time (weekdays
only) at 831-763-4211. Please use e-mail rather than calling when possible since this gives us a written
record of the details of your problem and allows us to handle a larger number of requests each day.
Repair / Alignment Service (We want to make sure everyone succeeds!)
If necessary, you may return your Elecraft product to us for repair or alignment. (Note: We offer unlimited
email and phone support to get your kit running, so please try that route first as we can usually help you
find the problem quickly.)
IMPORTANT: You must contact Elecraft before mailing your product to obtain authorization for the
return, what address to ship it to and current information on repair fees and turnaround times. (Frequently
we can determine the cause of your problem and save you the trouble of shipping it back to us.) Our repair
location is different from our factory location in Aptos. We will give you the address to ship your kit to at
the time of repair authorization. Packages shipped to Aptos without authorization will incur an additional
shipping charge for reshipment from Aptos to our repair depot.
Elecraft's 1-Year Limited Warranty
This warranty is effective as of the date of first consumer purchase (or if shipped from factory, date product is
shipped to customer). It covers both our kits and fully assembled products. For kits, before requesting warranty
service, you should fully complete the assembly, carefully following all instructions in the manual.
Who is covered: This warranty covers the original owner of the Elecraft product as disclosed to Elecraft at the
time of order. Elecraft products transferred by the purchaser to a third party, either by sale, gift or other method,
who is not disclosed to Elecraft at the time of original order, are not covered by this warranty. If the Elecraft
product is being bought indirectly for a third party, the third party's name and address must be provided to Elecraft
at time of order to insure warranty coverage.
What is covered: During the first year after date of purchase, Elecraft will replace defective or missing parts free
of charge (post-paid). We will also correct any malfunction to kits or assembled units caused by defective parts and
materials. Purchaser pays inbound shipping to Elecraft for warranty repair, Elecraft will pay shipping to return the
repaired equipment to you by UPS ground service or equivalent to the continental USA and Canada. Alaska,
Hawaii and outside U.S. and Canada actual return shipping cost paid by owner.
What is not covered: This warranty does not cover correction of kit assembly errors. It also does not cover
misalignment; repair of damage caused by misuse, negligence, or builder modifications; or any performance
malfunctions involving non-Elecraft accessory equipment. The use of acid-core solder, water-soluble flux solder, or
any corrosive or conductive flux or solvent will void this warranty in its entirety. Also not covered is
reimbursement for loss of use, inconvenience, customer assembly or alignment time, or cost of unauthorized
service.
Limitation of incidental or consequential damages: This warranty does not extend to non-Elecraft equipment or
components used in conjunction with our products. Any such repair or replacement is the responsibility of the
customer. Elecraft will not be liable for any special, indirect, incidental or consequential damages, including but not
limited to any loss of business or profits.