Nikon LS-10 Installation Guide for Macintosh - Manual (Page 61)

Troubleshooting
Problem: When performing a high resolution scan in Photoshop, the resulting
image has lines through it or 'dropped' pixels.
Cause:
Memory management problem.
Solution:
Contact Adobe for Photoshop 2.5 update.
• Problem: The scanner is not found by the Nikon Scanner plug-in.
Action:
Attempt to locate the scanner on the SCSI bus by first clicking on the
Tools icon. Once inside the Tools dialog, attempt to manually address the scanner by
clicking on the SCSI icon and the
ALWAYS FIND DEVICE
button. Once you have deter­
mined the scanner’s SCSI address, set that address in this dialog, click the
DONE
button,
then set the scanner’s defaults.
• Problem: The plug-in fails to find the scanner when I click
F ind D evice .
Action:
Proceed with the following corrective action:
1. You may need to power on all of your SCSI devices ¿^restarting your com­
puter. If this fails to correct the problem, the scanner may be defective, or you may have
a rare conflict on your SCSI bus.
2. You may have two SCSI devices set to the same SCSI ID number, such as the
Nikon scanner and an external hard drive. Make sure that no two SCSI devices are set
to the same SCSI ID number.
3. For Macintosh, try starting your systemwith the Shift key held down (System
7) in order to disable all of your Extensions. Then, try using the scanner. If the scanner
functions normally, you should examine the contents of your Extensions and Control
Panel folders to make sure that you don’t have outdated or incompatible software.
“Inits” used with some removable cartridge drives may cause SCSI difficulties. Some
utilities that display the active drive number may also cause problems.
It is best to start with nothing but Apple-issue system files installed. Have your
scanner up and running, then start reinstalling your accessory files. You may need to
change the order in which these files are loaded. You can do so by adding an “A” or a
“Z” to the very beginning of the file name to change the loading order (Apple system
software loads these files in alphabetical order).
Page 54 Nikon
Coolscan Installation Guide for Macintosh