Nikon LS-10 Installation Guide for Macintosh - Manual (Page 60)

Troubleshooting
General Problems
These are the most common problems reported by Coolscan users on both
Macintosh and PC computers.
Problem: Slide fell in scanner.
Cause:
Possible causes could be that the slide was inserted with the stage in improp­
er position, the scanner was switched off during power up, or the film strip holder
was removed during a scan.
Solution:
Send to Nikon Service Department for removal of slide.
Problem: Scan has cyan or green and yellow tint. Color balance is poor, or getting
colored lines through image.
Cause:
Film strip holder was left in scanner during power-up, resulting in improper
calibration.
Solution:
Eject film, shut down system, restart Coolscan without film strip holder
inserted. Wait for green LED on front panel of scanner to stop flashing before
inserting slide or film strip holder. Verify that default btightness, contrast and color
values are set correctly
(58,
0, 50, 50, 50).
Problem: No image appears when scanning using the film strip holder.
Cause:
Holder inserted in reverse or not fully inserted into scanner.
Solution:
Insert pointed end of film strip holder (with arrow) first and push firmly
until seated (to white indication line on newer holders, to side notches on older
holders).
Problem: Scanner is not being found on SCSI bus, scanner software says "no
scanner connected."
Cause:
Scanner may not be powered on. Cables may be improperly connected.
SCSI ID numbet of Coolscan may be in conflict with another SCSI device if there
are several others connected.
Solution:
Verify that scanner is powered on and cables are properly connected.
Confirm that SCSI ID number of Coolscan is not in conflict with other devices. If
so, change to unused ID number. Use SCSI search software to locate scanner.
Nikon Coolscan Installation Guide for Macintosh Page 53