Dell XPS 700 Jet Black - Manual (Page 46)

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Solving Problems
Error Messages
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
R UN THE M ODEM H ELPER DIAGNOSTICS — Click Start, point to All Programs, and then click Modem
Helper. Follow the instructions on the screen to identify and resolve modem problems. Modem Helper
diagnostics are not available on all computers.
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
1 Click Start, then click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive a response, the modem is operating properly.
E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS : \ / : * ? “ < > | — Do not
use these characters in filenames.
A REQUIRED . D L L FILE WAS NOT FOUND — The program that you are trying to open is missing an
essential file. To remove and then reinstall the program:
1 Click Start, click Control Panel, and then click Add or Remove Programs.
2 Under Currently installed programs, select the program you want to remove.
3 Click Change or Remove.
4 See the program documentation for installation instructions.
drive letter :\ IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY — The drive cannot read the disk.
Insert a disk into the drive and try again.
I NSERT BOOTABLE MEDIA — Insert a bootable floppy disk or CD.
book.book Page 48 Thursday, July 20, 2006 11:10 AM