Dell XPS 700 Jet Black - Manual (Page 45)

Solving Problems
47
Hard drive problems
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE:
Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.
NOTE:
Do not plug a telephone cable into the network adapter connector (see "Back I/O Connectors" on page 17).
R UN C HECK D ISK —
1 Click Start, then click My Computer.
2 Right-click Local Disk C:.
3 Click Properties.
4 Click the Tools tab.
5 Under Error-checking, click Check Now.
6 Click Scan for and attempt recovery of bad sectors.
7 Click Start.
C HECK THE M ICROSOFT O UTLOOK® E XPRESS SECURITY SETTINGS — If you cannot open your e-mail
attachments:
1 In Outlook Express, click Tools, click Options, and then click Security.
2 Click Do not allow attachments to remove the checkmark, as needed.
C HECK THE TELEPHONE LINE CONNECTION —
C HECK THE TELEPHONE JACK —
C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
U SE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or
a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone, then listen for a dial
tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
book.book Page 47 Thursday, July 20, 2006 11:10 AM