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Troubleshooting an optical drive – Dell PowerEdge T410 User Manual

Page 167

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Troubleshooting Your System

165

10 Turn on the system and attached peripherals and check if the USB key is

functioning.

11 Reconnect the system to the electrical outlet, and turn on the system and

attached peripherals.

If the problem is not resolved, see "Getting Help."

Troubleshooting an Optical Drive

WARNING:

Only trained service technicians are authorized to remove the system

cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.

1 Try using a different CD or DVD.
2 Enter the System Setup program and ensure that the drive’s controller is

enabled. See "Using the System Setup Program Navigation Keys" on
page 62.

3 Run the appropriate diagnostic test. See "Running the System

Diagnostics" on page 173.

4 Turn off the system and attached peripherals, and disconnect the system

from the electrical outlet.

If the problem is not resolved, proceed with the next step.

5 Open the system. See "Opening the System" on page 90.
6 Ensure that the interface cable is securely connected to the optical drive

and to the controller.

7 Ensure that a power cable is properly connected to the drive.
8 Close the system. See "Closing the System" on page 91.
9 Place the system upright and on its feet on a flat and stable surface,

reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.

If the problem is not resolved, see "Getting Help" on page 185.

book.book Page 165 Tuesday, June 9, 2009 4:09 PM