Dell Inpsiron 560 (Late 2009) - Manual (Page 332)

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Getting Help
4 Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting
procedures. See "Online Services" on page 333 for a more extensive list of
Dell Support online services and features.
5 If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 337.
NOTE:
Call Dell Support from a telephone at or near the computer so that the
support staff can assist you with any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your
Express Service Code to route the call directly to the proper support
personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow
the directions.
For instructions on using Dell Support, see "Technical Support and Customer
Service" on page 332.
Dell Support Service
NOTE:
Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses special diagnostic utilities to provide fast,
accurate answers.
To contact Dell's support service, see "Before You Call" on page 335, and then
see the contact information for your region or go to support.dell.com.
DellConnect™
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through a broadband connection,
diagnose your problem and repair it all under your supervision. For more
information, go to support.dell.com and click DellConnect.