Dell Inpsiron 560 (Late 2009) User Manual
Page 293
Troubleshooting
293
The Computer Does not Start up
C
HECK
THE
DIAGNOSTIC
LIGHTS
—
See "Power Lights for Desktop Computers" on
page 273 or "Diagnostic Lights for Desktop Computers" on page 274 or "Diagnostic
Lights for Laptop Computers" on page 275.
E
NSURE
THAT
THE
POWER
CABLE
IS
FIRMLY
CONNECTED
TO
THE
COMPUTER
AND
TO
THE
ELECTRICAL
OUTLET
The Computer Stops Responding
NOTICE:
You may lose data if you are unable to perform an operating system
shutdown.
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds (until the computer turns off), and then restart your computer.
A Program Stops Responding
E
ND
THE
PROGRAM
—
1
Press
2
Click the Applications tab.
3
Click to select the program that is no longer responding.
4
Click End Task.
A Program Crashes Repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
CD or DVD.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then reinstall
the program.
A Program is Designed for an Earlier Windows Operating System
R
UN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
Windows Vista
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Click
Start
→ Control Panel→ Programs→ Programs and Features→ Use an
older program with this version of Windows.
2
In the welcome screen, click Next.
3
Follow the instructions on the screen.