Repair or credit, Problems with your order, Product information – Dell Precision 370 User Manual

Page 158: Returning items for warranty repair or credit, Technical support service, Automated order-status service

Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical

support service. For the telephone number to call, see the

for your region.

Automated Order-Status Service

To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the

automated order-status service. A recording prompts you for the information needed to locate and report on your order. For

the telephone number to call, see the

for your region.

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware.

Our technical support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "

" and then call the number for your country as listed in

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer

assistance. Have your invoice or packing slip handy when you call. For the telephone number to call,

see the

for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell

website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the

for your

region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the

box.

For the telephone number to call, see the

for your region.

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of the

indicating the tests you have run and any error messages reported by the

Dell Diagnostics.