Dell Precision 370 - Manual (Page 118)

Test the keyboard — Connect a properly working keyboard to the computer, and try using the keyboard. If
the new keyboard works, the original keyboard is faulty.
Check for Software and Hardware Conflicts
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in
the Product Information Guide.
The computer does not start up
Check the Diagnostic Lights
Ensure that the Power Cable is Firmly Connected to The Computer and to The Electrical Outlet
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.
Then restart your computer.
A program stops responding
End the program —
1. Press simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Check the software documentation — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
If You Are Using Windows XP, Run the Program Compatibility Wizard —
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows