Troubleshooting an external scsi tape drive – Dell PowerEdge 2850 User Manual
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1.
Try using a different CD that you know works properly.
2.
Enter the System Setup program and ensure that the drive's IDE or SCSI controller is enabled. See "Using the System Setup Program" in the User's
Guide.
3.
Run the appropriate online diagnostic test. See "
Using Server Administrator Diagnostics
" in "Running System Diagnostics."
4.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5.
Open or remove the bezel. See "
6.
Turn off the system and attached peripherals, and disconnect the system from the electrical
7.
Open the system. See "
8.
Ensure that the optical-drive interface cable is securely connected to the optical drive and to the controller.
9.
Ensure that a power cable is properly connected to the drive.
10.
11.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "
Getting Help
."
Troubleshooting an External SCSI Tape Drive
Problem
l
Defective tape drive
l
Defective tape cartridge
l
Missing or corrupted tape-backup software or tape drive device driver
l
Defective SCSI controller
Action
1.
Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
2.
Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. See the documentation that came with your tape drive.
3.
Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4.
Ensure that the tape drive's interface/DC power cable is connected to the tape drive and SCSI controller card.
5.
Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface
cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
6.
Run the appropriate online diagnostics tests. See "
Using Server Administrator Diagnostics
" in "Running System Diagnostics."
7.
Open or remove the bezel. See "
8.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9.
Open the system. See "
10.
Ensure that the SCSI controller card is firmly seated in its connector. See "
Installing an Expansion Card
" in "Installing System Options."
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See
your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against
electrostatic discharge.