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Physical disk-related errors, The physical disk fails – Dell PowerEdge RAID Controller S110 User Manual

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Troubleshooting

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At the PERC BIOS Configuration Utility, select View Virtual Disk
Details

and press . Determine whether the physical disk that is

designated as the global hot spare has a status of Failed.

• Check to see if the physical disk is malfunctioning or is physically

disconnected.

• Select another physical disk as the global hot spare.

The physical disk assigned as the global hot spare is missing

• Check to see if the physical disk was removed from the backplane or cable

connection, or whether the cables from the controller to the physical disk

are disconnected or faulty.

• Perform a rescan to verify that the physical disk is still missing.

Physical Disk-Related Errors

The Physical Disk Fails

A physical disk is not visible in the PERC BIOS Configuration Utility or is

offline

• Check that the cables are properly connected.
• Check that the physical disk is installed properly in the system’s backplane.
• Check the system’s backplane for damage.
• Reinstall the physical disk and make sure that it is seated correctly in the

system’s backplane.

• Check if the Physical Disk might be a SAS drive.
• Perform a

Rescan, to (a) update the status of storage devices attached to

the controller, or (b) fix an error caused by deleting or initializing a virtual

disk.

• A physical disk is highlighted red at the PERC BIOS Configuration Utility.
• Replace the physical disk. Depending on the RAID level of the virtual disk,

data might be lost.

• Perform a rescan to confirm that the new disk was discovered.

A5_bk0.book Page 49 Thursday, May 29, 2014 11:37 AM