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10 how do i track an initial seeding order status – Acronis Backup for Linux Server - User Guide User Manual

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Copyright © Acronis International GmbH, 2002-2014

Step 5

Securely seal the box with a sturdy tape. Then, stick the shipping label for sending your hard drive to
the top of the box, so the label does not wrap around the edge of the package.

11.1.7.10 How do I track an Initial Seeding order status?

On the Acronis website, the Initial Seeding / Recovery tab shows you the status of all your orders. In
addition, you will receive e-mail notifications about the most important events.

Available – The license is available for using on any machine.

An order was created – The backup is about to start and the license cannot be used for the same
or any other machine. From this point on, you can cancel the order if something goes wrong. This
will return the license to the pool of available licenses.

A full backup has started – This status is set when the first backup starts. The order start time
occurs at this moment.

A full backup has been successfully completed – The backup has been completed and the order
is ready to ship. You can now ship the media:
Step 1. Package the media following the drive packaging and shipment instructions (p. 183) to
avoid damage during shipment. If you want the media to be returned to you after the data is
uploaded, prepare a prepaid return shipping label and place it inside the package together with
the drive.
Step 2. Send the drive via your preferred carrier to the Acronis datacenter.
Step 3. Let us know when you have shipped the order by marking your order as "shipped".
You will receive a notification message when Acronis receives the order and when the order is
completed. If necessary, Acronis may contact you during order processing.

[Occasional] Backup creation error – An error occurred when backing up. Please check the
backup plan parameters and try again.

The media has been shipped – This status is set after you mark the order as "shipped".

The media has been received by Acronis – Acronis has started processing your order. From this
point on, you cannot cancel the order. Creating a new initial seeding backup will require a new
Initial Seeding license.

The data upload has started – The process of uploading data to Acronis Cloud Storage has
started.

The data upload has been completed – The initial full backup has been successfully uploaded to
the cloud storage. You can do incremental cloud backups now.

The order has been completed. The media has been returned (or: Returning the media was not
requested
) – Your media has been shipped back (the carrier and the tracking number are