Troubleshooting – DJI Ground Station User Manual

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Troubleshooting

Ground Station Launching Failure



Solution:

Choose “run as administrator” when you right click the Ground Station icon in Windows 7.



In English version Windows XP, if customer cannot open the program and the following error is

reported: system. Format exception.

Solution:

StartControl PanelDate, Time, Language and Regional SettingsRegional and Language

OptionsRegional Options (change to English), senior (change non-Unicode program language into

English).



Solution:

Since some areas set restriction to network access, the GS cannot access to the Google sever, which

leads to the failure in opening the map. Please use the VPN mode to launch the GS, by clicking the

“VPN

Mode

” button signed by the red line.



Connect

button is gray and can’t be clicked after launch the Ground Station.

Solution:

Please take the following steps to uninstall the Google Earth plugin, StartAll ProgramGoogle

EarthUninstall Google Earth Plug-in, and then use the installation CD to re-install the Google Earth

plugin for DJI.



Connect button.

Solution:



Please choose the right COM port, and make sure that the driver is installed correctly.