MTS SWIFT 50 GLP Sensor - Manual (Page 10)

SWIFT 50 GLP Sensors Installation 10
Contacting MTS
Preface
Know relevant
software information
If you are experiencing a software problem, have the following information
available:
• Operating software information (type and version level)
• MTS application software information (name and version level)
• Names of other software that are running on your computer, such as screen
savers, keyboard enhancers, print drivers, and so forth
Be prepared to
troubleshoot
Prepare yourself for troubleshooting while on the phone:
• Call from a telephone close to the system so that you can try implementing
suggestions made over the phone.
• Have the original operating and application software disks available.
• If you are not familiar with all aspects of the equipment operation, have an
experienced user nearby to assist you.
While on the phone
Your call will be registered by a HELPLine agent if you are calling within the
United States or Canada. In addition to asking for your site number, the agent
may also ask to verify your name, company, company address, and the phone
number where you can normally be reached.
Write down relevant
information
Prepare yourself in case we need to call you back:
• Remember to ask for the work order number.
• Record the name of the person who helped you.
• Write down any specific instructions to be followed, such as data recording
or performance monitoring.
After you call
MTS logs and tracks all calls to ensure that you receive assistance and that action
is taken regarding your problem or request. If you have questions about the status
of your problem or have additional information to report, please contact MTS
again.