Despatch LEB Series - Manual (Page 55)

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Attachment A - Sustained Service Support
At Despatch, long term customer satisfaction means more than responding quickly and
effectively to our customers' service requirements. It means offering comprehensive
customer support well beyond the scope of our initial contractual commitment.
Despatch's Service Products Group offers a Full Service Agreement package or a
Preventive Maintenance Plus agreement (PM+). These service products are unique in
the industry and offer the following benefits to our customer:
•
Priority response for minimum production interruption.
•
Preventive maintenance for longer product life.
•
Discount on parts and services where applicable.
•
Single payment for reduced billing expense.
•
Elimination of need for a separate purchase order for each service requested.
These extra service options are aimed at extending our new equipment productivity, we
will also extend the Despatch one year manufactured parts warranty for another 12
months. This bonus warranty is automatically yours when you purchase a service
agreement from Despatch within the first 12 months after shipment of the equipment.