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Despatch LEB Series User Manual

Page 4

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Despatch Industries

Advantage Service Assurance Program (ASAP)


CONTACT: DESPATCH SERVICE AGREEMENTS SPECIALIST at 800-473-7373 or 952-469-8230

or e-mail: [email protected]



Despatch continues to deliver exceptional products backed by a strong sense of responsibility and drive for long term
customer satisfaction. Your partnership with Despatch can offer even higher value through your subscription to one of
Despatch’s Advantage Service Assurance Program(ASAP).

Warranty


Despatch’s exclusive, comprehensive service programs start with the 1 year parts only warranty which is described on
the other side of this document. This warranty can be expanded immediately to meet your most stringent service needs.
Despatch Service Products Group will be able to answer your service questions and provide a quotation for the
immediate expansion of your product warranty. Call 800-473-7373 or 952-469-8230; or e-mail [email protected].

Immediate Service Response


The key to an effective service program is response. Wherever your location, Despatch is only a phone call away. Our
U.S. and Canadian customers can reach Despatch at 1-800-473-7373. Worldwide customers can call 1-952-469-8230
or FAX 1-952-469-8193. Our Customer Service Technicians have over 150 years combined experience and access to
detailed design and manufacturing documentation specific to your Despatch unit(s). This exacting level of service is a
benefit only Despatch can provide and means that you can expect speedy, accurate and the most cost effective
response.

Field Service Network


A worldwide network of factory trained Service Professionals is available to support your Despatch equipment. From
routine repair to certified instrument calibration, the Despatch service network is positioned to respond to your needs. As
a manufacturer of custom equipment, our service programs are customized to meet your specific needs regarding:

1.

Service scope

2.

Response time

3.

Preventive maintenance frequency and content

4.

Payment method

Sustained Service Support


At Despatch, long term customer satisfaction means more than just responding quickly and effectively to our customers’
service needs. It means offering comprehensive customer support well beyond the scope and duration of our initial
warranty. Despatch offers two basic service packages which are customized to each individual customer’s need. These
service packages are titled Full Service and Preventive Maintenance Plus+ service agreement products. Each is unique
in the industry and offer the following benefits:

1.

Priority response for minimum production interruption

2.

Preventive maintenance for longer product life

3.

Discounts on parts and services

4.

Various payment plans to ease budgeting and recording expenses

5.

Reduce purchase ordering costs