Google Message Continuity Setup and Administration Guide User Manual
Page 32
Best Practices for Handling Planned and Unplanned Outages
37
Best Practices for Handling Planned and
Unplanned Outages
Chapter 7
Follow these recommendations for planned and unplanned outages:
•
The Continuity Sync Server continuously tries to access Exchange until it
succeeds. We recommend that you turn off the Sync Server prior to a planned
outage (see “Install and Configure the Continuity Sync Server” on page 25).
This helps prevent unnecessary requests to Exchange, and it prevents the
delivery of error notifications.
•
At the end of a planned outage, restart the Continuity Sync Server after
Exchange is up and running again.
•
During an unplanned outage, we also recommend that you stop the Continuity
Sync Server to prevent unnecessary requests to your Exchange server.
Similar to planned outages, restart the Sync Server when Exchange is
running again.
•
For planned outages, we recommend that you manually turn on spooling
before the outage. After the outage, you must then manually suspend, or stop,
the spooling. Then, after you suspend spooling, you must manually initiate
unspooling to receive your spooled messages. Otherwise, messages remain
in the spool, even when your mail server has returned to normal and is
accepting messages.
For instructions on allocating spool and for other details related to configuring
Spool Manager, see th chapter of the Message Security
Administration Guide:
http://www.postini.com/webdocs/admin_ee_cu/spool_toc.html
•
You must set Spool Manager to automatic if you want spooling to occur
automatically. Automatic spooling is not the default. Note, however, that we
recommend manually spooling and manual unspooling for planned
downtimes.
•
During an unplanned outage, you must test and verify that spooling is
occurring and that email is being dual delivered. If spooling is not occurring,
we recommend that you manually start spooling to make sure that mail is
being synched with Gmail.
•
We recommend that you set up alerts for spooling activity.