Apple AppleShare IP 5.0 Update - Manual (Page 3)

A document that may have printed can’t be found.
If you or a user can’t find a document that was sent to the Print Server, check
the Monitor Queue window for the queue to which the user printed, scrolling
through the list of print jobs if necessary. If the job doesn’t appear in the
Monitor Queue window, it may have already been printed. Check the queue’s
log. If the job isn’t in the queue log, it was not completely sent to the Print
Server or more than 64K of information about printed jobs has been added to
the queue log after the missing job. (As new log information is added to the
log, the oldest information in the log is removed to make room for the new
information.)
m If the queue log shows that the document completed printing, ask other
users whether they picked up the printed document by mistake. The queue
log shows whose documents were printed immediately before and after the
missing document.
m If the queue log shows that the document was deleted from the print
queue, ask the user to print it again.
m If the queue log shows that a printing problem occurred, see the
information under “The Print Server Can’t Print a Particular Document”
earlier in this section.
Users say that printing is too slow.
Take these steps in the following order:
m If the first printer that is attached to a print queue is not capable of storing
fonts, its PPD file is being used for all of the printers that are attached to
the queue, even if those printers are capable of storing fonts. (When a
printer is capable of storing fonts, the Print Server doesn’t have to
download fonts for each print job, so jobs print faster.) Create a new queue
and assign to it only those printers that aren’t capable of storing fonts.
m Close Print Admin windows. Updating the Print Admin windows is CPU
intensive.
m Quit the Print Admin program.
m Quit any running programs that are not being used.
Problems with the Print Server 287